With the new management in place at Akagera game lodge, the lodge is undergoing many changes and also improvements. Renovations of 24 rooms is ongoing and the rooms will be complete by the end of January 2019. Come December 2018, akagera game lodge will have a a computerised reservations to allow online bookings via, their website: www.akageralodge.com and more changes will be made over the next 6 months.
In March 2019, Akagera Game Lodge plans to commence the refurbishment of more 36 rooms and hope to have them complete by June 2019. Plans are ongoing for upgrades to the Bar, Restaurant, Foyer and Pool area.
Akagera Game Lodge is making changes to their reservation procedures. All bookings received will be regarded as tentative. Only once full prepayment is received will the booking be guaranteed. All tentative bookings will be automatically canceled within 48 hours before
arrival. Starting 1st November 2018, AGL will not accept cash as payment for accommodation. Extras may be settled with cash; if not prepaid accommodation amounts can be settled with bank/credit cards.
Kindly note the following with regards Driver/Guides:
With immediate effect Akagera Game Lodge will apply the following:
During the peak occupancy days, AGL will prioritize our guests who are paying full rates and Drivers/Guides will only be allowed to check in at 19H00, if rooms are available.
Please be advised of the following
iii) For the rate of the Drivers/Guides who are not with a party staying in the hotel will be Rwf 65 000, per room (single or double), inclusive of breakfast. Kindly note that this rate will not be available from 15th January 2019
All the “new” rooms will have: Climate Control under Counter, Electronic safe Hairdryers, Convenience Fridge, Complimentary Wi-Fi, Tea/coffee station. Most rooms will have showers, approx. 15 rooms will have showers over bath. All rooms will be available in double or twin.
Kindly note that full payment is required within 72 hours to guarantee your booking (As per booking conditions below). When making a transfer or deposit, please ensure that the surname of the reservation is used as the reference.
BOOKING CONDITIONS AND CANCELLATION / REFUND POLICY
The full amount is required within 72 hours from booking in order to guarantee your reservation. Should you not guarantee your reservation, our bookings system will automatically release the room without notification.
Rates are subject to change without prior notice.
Local Purchase Orders are not accepted.
In the event of notification of cancellation, the following cancellation fee shall apply on the full booking:
25% of the total invoice value will be charged if cancelled less than 30 days prior to arrival
50% of the total invoice value will be charged if cancelled less than 15 days prior to arrival
75% of the total invoice value will be charged if cancelled less than 07 days prior to arrival
All bank charges are for the account of the person depositing funds and will not be paid by Akagera Game Lodge
Children under 16, who stay in their own room – 50% discount on the applicable rate (Includes Breakfast)
Family room –The children’s room – 25% discount on the applicable rate (Includes Breakfast)
Early arrivals may be requested however are not guaranteed. Should you require an early Check In please contact the Hotel directly (a fee may apply)
Departing guests are asked to vacate rooms by 11H00 AM on day of departure. This is strictly enforced.
Should you require a late checkout, please contact the Hotel directly (50% will be charged)
Please note that Akagera National Park gate closes at 18H00 and the Lodge is located within Akagera National Park.
Breakfast: served 05h30 – 10H00 everyday
Full Breakfast (Served every Saturday and Sunday and when occupancies are high)
Mini Breakfast (served when occupancies are low)
(Your choice of eggs to order, pastries, cereals and juices)
Dinner: A Buffet is served from 18H30 – 21H30
Dinner Menu (served when occupancies are low) Priced per item or full 5 course meal.
Open every day between 11H00 – 22H00
Light meals, and a children’s menu available from 11H00 – 17H00 everyday
Packed Lunches are available – these must be ordered by 21H00 the night before.
Enjoy local beers, liquors, soft drinks and a variety of fresh juices.
Hours Oct – April: 07H30 – 21H30
May – Sept: 09H00 – 19H30
Availability of Pool Towels at the pool
Akagera Game Lodge is situated within the Akagera National Park therefore residents of the Lodge are subject to the rules of the Park during their stay at AGL.
The Hotel offers a limited supply of baby cots.
Kindly check with reservations for the availability of these items prior to your arrival.
No form of smoking is permitted in any bedroom, hallway, restaurant or lounge. This includes electronic cigarettes.
Smoking is only permitted outdoors or on the balconies of rooms. Please use the ashtrays provided.
An additional cleaning charge is levied if there is evidence of smoking occurring in a bedroom.
No noise is permitted in any of the corridors, gardens and the pool area from 21H30 to 07H00. This is strictly enforced.
Please do not hesitate to contact the General Manager (Wessel Benson) if you have any queries.